Jodel R.
Mid-Level IT Support Engineer
Actively lookingNew to PlatformAbout
Jodel R. is an experienced L2 IT Support Engineer with a Bachelor of Science in Information Technology from the University of Perpetual Help System - DALTA. Through roles in logistics and healthcare, including AP Cargo Logistics Network Corporation and Las Piñas City Medical Center, he has overseen teams and managed complex IT infrastructures. Jodel R.’s expertise covers Microsoft SQL Server management, Windows Server (including Active Directory, DHCP, GPO, DNS), and network security with platforms like Cisco Meraki, Sonicwall, and PFSense. His proficiency extends to cloud technologies such as Microsoft Azure and VMware, as well as backup solutions like Acronis Cyber Protect and Datto Unified Backup. He has led projects in system enhancements, database purging, and asset management system deployments, providing comprehensive IT support, server administration, and emergency response within enterprise and medical environments.
Experience
L2 IT Support Engineer
Techno Global Team/Impress Computers · 2023 — PresentManages Servers, SOC, NOC, SaaS, Cloud, Azure, and Backup for Impress Computers during afterhours. Oversees backup processes and applies Windows and software patches. Monitors support tickets, server usage, outages, threats, and system availability. Delivers emergency technical support and participates in project-based tasks such as migration and installation.ICT Technical Support Supervisor
AP Cargo Logistics Network Corporation · 2023 — 2023Supervised team performance and quality while supporting skills development through training. Provided support for complex technical issues, managed systems, networks, and databases. Acted as the primary individual for managing, querying, and modifying MSSQL databases. Led projects that included web and mobile application enhancements, system customization, database purging, and deployment of solutions such as Textblaster, Snipe-IT Asset Management, and Manage Engine Servicedesk Plus.ICT Interim Manager
AP Cargo Logistics Network Corporation · 2021 — 2023Oversaw ICT operations and managed training for team skill improvement, while also providing escalation support for challenging technical issues. Maintained overall responsibility for systems, database, and network management, with primary duties including management and modification of MSSQL databases as required for operational needs and projects.IT Supervisor
Las Piñas City Medical Center · 2019 — 2021Addressed hardware and software troubleshooting, handled system and server administration using Bizbox, Active Directory, DHCP, DNS, and GPO. Led management and querying of MSSQL databases. Oversaw asset management, graphic design with Photoshop, and network security measures, including network segregation and firewall configuration.IT Staff
Las Piñas City Medical Center · 2017 — 2019Provided support for system and server operations, conducted maintenance and troubleshooting for hardware and software, managed MSSQL databases, performed asset management, and supported network security functions. Contributed to project implementations related to application/database servers and custom program integrations.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyUniversity of Perpetual Help System - DALTA · 2012 — 2016
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