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Jodelle P. — Junior IT Support Specialist from Philippines

Jodelle P.

Junior IT Support Specialist

Philippines No experience yet
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Pablo J. is an Information Technology professional with hands-on experience in case management and front counter operations at the HP Service Center, supporting managed services and direct customer service functions from 2023 to 2026. With a strong academic foundation from the Polytechnic University of the Philippines, where Pablo completed a Bachelor of Science in Information Technology, Pablo has also contributed as an OJT Software Engineer at Maroon Studios. Proficient in Microsoft Excel and Word, and equipped with sharp technical and analytical skills for troubleshooting and problem resolution, Pablo has managed multiple support requests efficiently in fast-paced environments. Pablo ensures high-quality documentation and clear communication for technical support and user assistance within service management and IT support domains.

Experience

  • CASE MANAGEMENT – MANAGED SERVICES

    HP SERVICE CENTER · 2025 — 2026
    Handled tasks related to case management within managed services at HP SERVICE CENTER.
  • FRONT COUNTER

    HP SERVICE CENTER · 2023 — 2025
    Supported front counter operations, addressing customer needs and coordinating service requests.
  • OJT SOFTWARE ENGINEER

    MAROON STUDIOS · 2021 — 2021
    Participated as an OJT Software Engineer with responsibilities related to software engineering tasks at MAROON STUDIOS.

Skills & Expertise

Education

  • Bachelor of Science in Information Technology
    Polytechnic University of the Philippines · 2016 — 2022
  • Degree not specified
    Lakan Dula High School · 2011 — 2015

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