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Joe M. — Junior IT Desktop Support Specialist from Philippines

Joe M.

Junior IT Desktop Support Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Joe M. has built a robust career in the IT sector, specializing as a IT Desktop Support Specialist at CGI Inc., a global leader in IT and business process services, since July 2024. In this role, he implements technical support across the company, handling hardware and software installations, network configurations, and multi-factor authentication for new staff. Joe adeptly manages ITSM systems like Remedy, provides troubleshooting, and maintains system documentation. Previously, he served at Alpine Motors Corporation, handling software and system management, including overseeing the YANA Dealer Management System and Synology NAS storage. Joe's skills in SQL Server Management Studio, software troubleshooting, and programming languages such as VB.net and PHP are essential assets to his roles. He is also proficient with tools like TeamViewer, Active Directory, and has managed corporate communications via Microsoft Office 365. His foundational education in Information Technology was attained at Lyceum of Alabang.

Experience

  • IT Desktop Support Specialist

    CGI Inc. · 2024 — Present
    Installed and configured computer hardware, software, systems, networks, and printers. Monitored and maintained computer systems and networks. Responded to service issues and requests in a timely manner through ITSM Remedy. Provided direct, hands-on technical support across various channels. Set up workstations, accounts, and Multi-factor Authentication (MFA) for new joiners. Repaired and replaced equipment as necessary. Tested new technology. Created and maintained documentation for technical processes and system configurations. Potentially trained junior staff members. Adhered to company-mandated responsibilities.

  • IT Specialist

    Alpine Motors Corporation · 2021 — 2024
    Maintained the company website and monitored corporate email and MS Teams accounts. Installed and configured computer hardware, software systems, networks, printers, and scanners. Provided technical support across the organization. Set up employee accounts and handled equipment repairs. Troubleshot telephone issues and supported various job sites. Responsible for CCTV monitoring, configuration, and installation. Monitored IT asset inventory and generated employees' daily time records. Configured biometric systems.

  • IT Officer

    Megacity General Construction and Development Corporation · 2019 — 2021
    Installed and configured computer hardware, software, systems, networks, and printers. Monitored and maintained computer systems and networks. Provided technical support across the company. Set up accounts for new employees or users. Managed CCTV monitoring, configuration, and installation. Oversaw IT asset inventory monitoring.

Skills & Expertise

System AdministrationTech SupportIT and NetworkingTechnical Support Specialist

Education

  • BS in Information Technology
    LYCEUM OF ALABANG · 2015 — 2019
  • Secondary Education
    San Pedro Relocation Center National High School · 2011 — 2015