Joe M.
Mid-Level IT Support Specialist
Open to offersNew to PlatformAbout
Joe M. is an accomplished IT Desktop Support Specialist with extensive experience in managing and supporting IT infrastructure across various industries. He currently serves at CGI Inc. in Taguig, where he has been instrumental in installing and configuring computer hardware, software, networks, and systems. His expertise extends to managing corporate email through Microsoft Dynamics 365 and providing hands-on technical support using platforms such as ITSM Remedy. In previous roles at Alpine Motors Corporation and Megacity General Construction and Development Corporation, Joe was responsible for software and system management, including the administration of the YANA Dealer Management System, Synology NAS Storage, and technical support for OTOLEAP applications. His proficiency in troubleshooting and problem-solving is complemented by his knowledge of Microsoft SQL Server Management Studio, SSRS, Active Directory, and Adobe Photoshop. Joe also excels in training junior staff, creating technical documentation, and overseeing IT projects that enhance system and network performance.
Experience
IT Desktop Support Specialist
CGI Inc. · 2024 — PresentInstalled and configured computer hardware, software, systems, networks, and printers. Monitored and maintained computer systems and networks. Responded to service issues and requests via ITSM Remedy. Provided direct technical support in person, remotely, over the phone, or through chat. Set up workstations, accounts, and Multi-factor Authentication (MFA) for new employees. Repaired and replaced equipment as needed. Tested new technology and created documentation for technical processes and configurations.IT Specialist
Alpine Motors Corporation · 2021 — 2024Maintained the company website and monitored corporate email and MS Teams accounts. Installed and configured computer hardware, software systems, networks, printers, and scanners. Provided technical support across the organization and set up accounts for new users. Handled repairs and replacements of office equipment. Troubleshot telephone issues and offered technical assistance at job sites.IT Officer
Megacity General Construction and Development Corporation · 2019 — 2021Managed technical duties including CCTV monitoring, configuration, and installation. Conducted IT asset inventory monitoring and generated employee daily time records. Set up biometric configurations and provided support across various tasks related to IT systems.
Skills & Expertise
Education
- BS in Information TechnologyLYCEUM OF ALABANG · 2015 — 2019
- Secondary EducationSan Pedro Relocation Center National High School · 2011 — 2015