Joebert G.

You should hire me because I don't just take tasks off your plate—I actively streamline your operations so you can focus on scaling. With over 10 years of experience spanning customer service, technical troubleshooting, and sales support, I bring a unique blend of empathy and technical fluency. Whether it's managing complex data, keeping client communication seamless, or mastering a new software tool on day one, I am focused on one thing: saving you time and improving your bottom line.

• Customer Service Representative

  VXI Global Solutions · 2025 — 2026
  helps customers by providing expert technical advice to find suitable products or services, assisting with installation, delivering equipment, and troubleshooting technical issues after a sale. Key duties include assessing customer needs, explaining product features, resolving technical problems, and maintaining strong customer relationships to ensure satisfaction.

• Technical Support Representative

  Teleperformance · 2024 — 2025
  Delivered comprehensive technical support by diagnosing and resolving complex issues across internet connectivity, email platforms, and telephone lines; efficiently managed the escalation lifecycle by generating service tickets and coordinating on-site technician appointments for unresolved hardware or infrastructure failures.

• Real Estate Virtual Assistant

  ACS VA Call Center, OPC · 2023 — 2024
  Proven track record in penetrating off-market lists through aggressive cold calling and multi-channel outreach (SMS/Email). Expert in skip tracing high equity prospects and managing complex dialer systems to consistently hit appointment-setting targets for Acquisitions Managers.

• Human Resources Officer

  Impasugong Integrated Wood Processing & Plywood Manufacturing Inc. · 2021 — 2022
  Maintained highly organized HR records and handled all personnel matters with strict confidentiality and adherence to company standards, while providing daily administrative support to senior HR members and systematically managing the department's hard copy filing systems.

• Liaison Officer

  Impasugong Integrated Wood Processing & Plywood Manufacturing Inc. · 2018 — 2021
  Managing end-to-end statutory compliance of Government Agencies. Oversaw the full employee lifecycle, including recruitment coordination, new hire orientations, and the rigorous auditing of DTRs and contracts.

• BS in Business Administration

  PHINMA-Cagayan De Oro College · 2017 — 2018