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Joel M. — Mid-Level Business Development Manager from Philippines

Joel M.

Mid-Level Business Development Manager

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Joel S. is a seasoned professional with over six years of extensive experience in business development, sales, customer relationship management, and real estate operations. Having excelled in industries such as real estate, mortgage, and roofing, he has effectively driven business growth and built high-performing teams. His expertise includes identifying new business opportunities and executing effective sales strategies. Joel has successfully managed cross-functional collaboration to achieve organizational objectives and has experience overseeing a team of 12 Business Development Representatives. He emphasizes clear communication, accountability, and leading by example to foster productive environments. Joel's career began as a Non-Commissioned Officer in the Armed Forces of the Philippines, where he honed his skills in leadership, discipline, and pressure management. Additionally, he is proficient in lead generation, CRM administration, and customer service. Joel is eager to bring his leadership and business development expertise to contribute to continued growth and success in future endeavors.

Experience

  • Appointment Setter / Administrative Assistant

    Building Universal / Mac Techworks & Consulting · 2025 — 2026
    Scheduled appointments for roofing and real estate campaigns and performed follow-ups with prospective clients through phone and email. Maintained accurate customer records and administrative documentation while coordinating communications between prospects and the sales team.
  • Business Development Representative / Appointment Setter / Executive Assistant

    Process Convergence · 2025 — 2025
    Conducted outbound prospecting activities and appointment setting, managed mortgage follow-up communications, and handled administrative email correspondence. Provided support to executives with daily administrative tasks.
  • Mortgage Sales Development Assistant / Appointment Setter / Real Estate Acquisitions

    MK1 Investments LLC · 2021 — 2025
    Generated and qualified leads for real estate acquisitions, scheduled appointments for specialists, and managed email communications related to mortgage processes. Provided administrative support throughout the sales process.
  • Lead Generation specialist

    Telezone Contact Solutions · 2021 — 2021
    Assisted clients in upselling their properties to realty clients.
  • Customer Service Representative / Lead Generation Specialist

    Telezone Contact Solutions · 2020 — 2021
    Delivered customer support while generating qualified leads and maintained excellent relationships with customers through multiple communication channels.
  • Customer Service Representative

    TeleTech (Telstra) · 2019 — 2020
    Assisted customers with account inquiries and service concerns, resolving issues while ensuring high levels of customer satisfaction.
  • Customer Service Representative

    The Results Companies (SiriusXM) · 2019 — 2019
    Provided customer support for subscription services and managed billing and account-related inquiries.
  • Customer Service Representative

    Alorica - Macy's Collections · 2016 — 2019
    Assisted customers with payment solutions and account resolutions while consistently maintaining professionalism in sensitive financial conversations.
  • Customer Service Representative

    Convergys - Macy's Omni Channel · 2015 — 2016
    Supported customers with online orders and account inquiries, delivering effective multichannel customer service.
  • Non-Commissioned Officer

    Armed Forces of the Philippines · 2010 — 2015
    Demonstrated leadership and discipline while coordinating daily administrative and operational tasks.
  • Restaurant Service Crew

    Jollibee Foods Corporation · 2007 — 2008
    Provided service to customers in a restaurant setting, contributing to overall customer satisfaction.

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