Joel M.

Joel S., a seasoned professional with 9 years of experience in the BPO industry, has honed his skills in customer service, sales, and escalation management. Transitioning to a Virtual Assistant, he dedicated 4 years to mastering lead generation through cold calling and appointment setting. Recently, Joel has excelled as a Web Editor and SEO Specialist, where he manages CMS platforms and implements on-page SEO strategies to enhance website performance and support brand objectives. His technical proficiency, especially in digital and administrative tasks, complements his extensive experience in handling customer interactions for telecommunications and e-commerce sectors. Joel's role at companies like Concentrix and Sitel involved providing multi-channel support, resolving technical inquiries, and managing product listings, all while ensuring customer satisfaction and meeting productivity targets. He holds an Associate in Computer Technology from Baguio College of Technology, completed in 2014.