Joel B.
Mid-Level IT System Administrator
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About
Joel B. is an experienced IT Technical Support Engineer with over seven years in system administration, technical support, and hardware/software maintenance across diverse sectors such as pharmaceuticals, accounting, government, construction, and education. He has administered and maintained computer systems, managed server installation and network configuration, and provided technical solutions for organizations like Zuellig Pharma, MBZ Accounting Firm, and educational institutions under the DepEd project. Known for expertise in IT security, CCTV & IP camera installation, and enterprise application support, Joel B. has contributed to IT infrastructure projects, ensured regulatory compliance in warehouse operations for the pharmaceutical industry, and deployed POS and VoIP systems in retail and public sector settings. He holds certifications in computer servicing, advanced electronics, and is CompTIA Security+ certified.
Experience
Technical Support Engineer
Zuellig Pharma – Canlubang, Laguna · 2022 — 2025Provided technical support for computer systems, servers, and network infrastructure while logging issues in a ticketing system. Diagnosed hardware, software, and connectivity issues; managed installation, configuration, and maintenance of IT equipment and enterprise applications. Performed system performance monitoring and preventive maintenance, maintained temperature control software for warehouse operations, and assisted with IT security protocols, documentation, and upgrades. Supported logistics and supply chain technology across the facility.System Administrator
MBZ Accounting Firm · 2017 — 2019Maintained hardware and software for all CPA employees, managed server logs and verified system integrity, and conducted monthly computer maintenance. Oversaw efficient, secure, and profitable use of technologies, and contributed to the evaluation and implementation of new systems and infrastructure.Field Technician
Netlink Advance Solutions · 2016 — 2016Handled installation of server racks and CCTV systems for government facilities. Configured servers, IP cameras, and Ubiquiti transmission towers. Set up wireless networks supporting CCTV and file transfer across locations.Field Technician
ModernTech Computer Systems Inc. · 2015 — 2016Installed DCP computers in DepEd schools throughout Southern Luzon and deployed classroom computers for the DepEd project. Installed POS machines in Shell stations in Laguna and configured IP cameras along with VoIP systems.Technical Assistant
Malate Construction and Development Corporation (MCDC) · 2013 — 2014Supported project engineers by assisting with billing for NHA housing projects and preparing billing documents for contractors. Managed document transmittal, petty cash custodianship, and contributed to subcontractor payroll processing at the head office.Machine Operator / Programmer
Samco Precision Company (SAMCO) · 2012 — 2012Operated CNC machines for aluminum molding in medical equipment production. Performed G-code and M-code editing for milling operations, created Excel-based inventory sheets for monthly material audits, and provided support for machining operations and production.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyIETI Campus Calamba
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