Joellyn F.
Senior Healthcare Client Partner
Open to offersNew to PlatformAbout
Joellyn F. is a dedicated Registered Nurse with a comprehensive background in both healthcare and customer service fields. With a Bachelor of Science in Nursing from Far Eastern University, she has amassed extensive experience since 2018 in diverse clinical settings including the Dr. Jose N. Rodriguez Memorial Hospital and Sanitarium, where she excelled in preparing patients for surgical and delivery procedures, and providing post-operative and post-partum care. She is proficient in Nursing Documentation and the administration of medication under supervision. Additionally, Joellyn has worked as a Senior Client Partner at Access Healthcare overseeing insurance verification and ensuring compliance with medical protocols. Her ability to respond to healthcare inquiries and her proficiency in technical advisory roles, exemplified by her tenure at Concentrix Ayala North Exchange, showcase her strong interpersonal communication skills and adaptability to technological environments.
Experience
Senior Client Partner
ACCESS HEALTHCARE - PASAY, MANILA · 2022 — 2026Verified insurance eligibility, secured prior authorizations for medical services such as imaging, surgeries, sleep studies, and radiology procedures, and ensured all necessary clinical documentation was completed.Technical Advisor - I
CONCENTRIX AYALA NORTH EXCHANGE - AYALA MAKATI, MANILA · 2021 — 2022Provided expert advice on technology-related issues, evaluated existing systems, developed solutions, and ensured that business objectives were met.Hotel Customer Service Agent
IHG HOTEL AND RESORTS (SC Reservations) - AYALA MAKATI, MANILA · 2022 — 2022Assisted guests with the check-in and check-out processes, informed guests about hotel services, and offered attentive and courteous support throughout their stay.Healthcare Customer Service Representative
PILIPINAS TELESERV - QUIAPO, MANILA · 2021 — 2021Responded to patient inquiries about their healthcare insurance through telephone communications, processed authorization for healthcare services, and managed written correspondence promptly and appropriately.
Skills & Expertise
Education
- Bachelor of Science in NursingFar Eastern University - Manila · 2018 — 2022
- Secondary EducationEspiritu Santo Parochial School, INC · 2012 — 2018
- Primary EducationGolden Achievers Academy · 2008 — 2012
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