Joelynna M.

Joelynn M. is a seasoned professional with a background in risk and compliance, virtual assistance, and customer support. She is currently a Risk & Compliance Specialist at Quant Tekel Consultancy, where she effectively executes Know Your Customer (KYC) procedures and oversees access control protocols. Her role involves validating client identification documents and auditing user details to ensure compliance with regulatory standards. Prior to this, Joelynn enhanced her communication and customer support skills at Sykes Asia and Cognizant, managing inbound and outbound customer interactions across various channels, including email, chat, and calls. She also has experience as a Telemarketer at Demand Science Team Cebu, where she contributed to lead validation. Joelynn is adept in software tools like MS Office and Salesforce, adding value through diverse administrative and technological proficiency.