joemar N.
Senior Customer Support and Sales Specialist
Open to offersNew to PlatformPortfolios
About
Joemar N. is an experienced Virtual Assistant with over 13 years in the BPO sector, encompassing 9 years onsite and 4 years remote. He has worked across diverse industries, providing solutions in banking investigation, real estate, insurance, property acquisition, healthcare, solar energy, and gaming. As a back office and retention specialist, Joemar managed banking dispute cases, appointment scheduling, and customer service through chat support and email support. He supported sales and technical service roles, including cold calling and account retention for companies like Panasiatic Solutions, Ubiquity, iQor, and several digital service agencies. Additionally, Joemar has experience with industry-standard tools such as Salesforce, ViciDialer, and Google Suite, and has coordinated multiple projects focused on sales, technical support, and customer satisfaction.
Experience
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Insurance at Your Needs · 2024 — 2025Handled enrollment processing, report generation, and appointment bookings.null
Simple.biz · 2024 — 2025Executed cold calling for website development services in a three-month project.Healthcare Account Specialist / Appointment Setter
HealthyBos · 2024 — 2025Scheduled appointments for patients in clinics and hospitals, assisted with insurance inquiries, and managed benefits coordination.Retention Specialist
Homeaglow · 2025 — 2025Oversaw customer retention initiatives for the ForeverClean program, addressing client concerns and promoting service reactivation. Left after the retention department was dissolved, resulting in floating status.null
SnF Digital Services · 2023 — 2024Utilized CRM and Skype to offer cash deals for property acquisition.null
PhoneStaffer · 2024 — 2024Conducted calls to homeowners to present power washing services, leveraging CRM and lead tools.null
Whole Life Insurance · 2024 — 2024Executed outbound calls for family insurance products and transferred leads that met qualification criteria.null
Apex Reva · 2024 — 2024Served as a seasonal cold caller focused on generating real estate buyer and seller leads.null
Forefront · 2024 — 2024Coordinated healthcare appointments for patients while managing their schedules.Game Tester & Customer Support
Play Coffee Shop Idle Game · 2023 — 2024Tested game features prior to launch, identifying bugs and performance issues, while also providing chat and email support for players experiencing in-game challenges. Departed following the agency's closure.null
Solar Company · 2023 — 2023Engaged homeowners through outbound calls to promote solar energy solutions.CSR, Tech Support, Sales & Retention Specialist
iQor · 2018 — 2021Provided technical support and billing assistance, along with sales guidance. Developed and executed retention strategies aimed at reducing cancellations and increasing customer satisfaction, briefly taking on a Team Lead Support role until operations concluded during the pandemic.Customer Service Representative
Ubiquity · 2017 — 2018Delivered support through phone and email for banking operations, handling customer inquiries. Conducted credit auditing, performed dispute investigations, and verified account information before departing after the account was declared bankrupt.Customer Service Representative
Panasiatic Solutions Inc. · 2014 — 2017Assisted customers with inquiries and troubleshooting, in addition to providing sales support. After a period, transitioned to a Trainer role for three months before leaving due to a workload increase without salary adjustment.
Skills & Expertise
Education
- Computer Hardware ServicingLasaltech Bacolod Inc. · 2014 — 2016
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