Joemedis L.
Mid-Level Customer Service Representative
Actively lookingNew to PlatformAbout
Joemedis is a versatile Customer Service & Annotation Specialist with proven expertise in customer relationship management (CRM), problem resolution, and product knowledge. At Fusion CX, a leading customer experience management company in Legazpi, Philippines, He excelled in handling diverse customer needs while performing global retail product annotation — ensuring accuracy, satisfaction, and timely escalation of major issues. With additional field experience as a Teacher’s Assistant at IMPACT Learning Center and a Retail Sales Assistant at J2K Manpower LCC Department Store, Joemedis has demonstrated adaptability across educational and retail environments, consistently delivering clear communication, reliable support, and strong organizational skills. Holding a Bachelor of Elementary Education from Daraga Community College, Joemedis brings a unique blend of educational technology expertise, performance management, and customer-centric service — making him an ideal candidate for remote roles in Virtual Assistant, customer service, retail AI operations, and data annotation.
Experience
Customer Service Associate
FUSION CX · 2025 — PresentManaged customer complaints to achieve satisfactory outcomes and maintain a positive experience for clients. Delivered accurate product information, demonstrating a strong level of product knowledge. Addressed customer inquiries and potential issues effectively while escalating significant problems to a supervisor. Assisted a large volume of customers daily, focusing on satisfaction and handling a high call volume with proficient time management.Teacher's Assistant (Practice Teaching Experience)
IMPACT Learning Center · 2024 — 2025Collaborated with colleagues to ensure consistent teaching approaches across various classrooms. Provided individualized instruction and personal support strategies to assist students with special needs in achieving academic success.Retailed Sales Assistant
J2K Manpower LCC Department Store · 2018 — 2019Addressed customer inquiries and returns professionally to ensure a positive shopping experience. Strengthened customer relationships through excellent service, contributing to increased sales. Guided customers in locating products and checked store systems for merchandise availability. Offered detailed product knowledge and comparisons to assist customers in making informed decisions.
Skills & Expertise
Education
- Bachelor of Elementary EducationDaraga Community College · 2022 — 2025
Interested in this professional?
Sign in as an employer to save this profile or invite Joemedis L. to a job.
Sign in as an employer