Joenalyn J.
Mid-Level Collections and Accounts Receivable Manager
Open to offersNew to PlatformAbout
Joenalyn J. is a seasoned professional with an 18-year career in the financial business environment, specializing in customer service excellence, payment management, and underwriting and risk assessment. She has demonstrated her leadership and training skills extensively at organizations like Support Ninja Inc, Cardinal Health Int., and QBE (ANZ Insurance). As a Team Manager at Support Ninja Inc from 2025 to 2019, Joenalyn adeptly managed billing accuracy and accounts receivable while leading collection efforts. She has a strong background in handling invoice preparation, AR reports, and client communication. At Cardinal Health Int., she excelled as a Collections Coordinator, effectively negotiating settlements and ensuring accurate payment applications. Her expertise also includes insurance underwriting, demonstrated during her tenure at QBE, where she optimized underwriting efficiency through automated systems. Joenalyn's academic foundation is rooted in a Bachelor of Science in Education from Philippine Christian University. She is also skilled in various systems such as Stripe, Netsuite, Salesforce, and Zendesk.
Experience
Team Manager
Support Ninja Inc · 2015 — 2019Oversaw billing accuracy, managed accounts receivable, and led collection efforts to ensure payments were made on time. Handled invoice preparation, followed up on AR aging, resolved disputes, and maintained client communications.Collections Coordinator
Cardinal Health Int. · 2017 — 2019Managed the collection, processing, and application of customer payments. Negotiated settlements with delinquent accounts, consistently achieving favorable resolutions.Insurance Underwriter
QBE (ANZ Insurance) · 2015 — 2017Implemented automated systems to enhance underwriting efficiency and evaluated applications for insurance coverage and risk classifications.Customer Service for Credit Cards
Wells Fargo Bank · 2014 — 2015Provided timely assistance to customers with account inquiries. Processed payments and evaluated loan requests for accuracy.Credit Consumer Direct / Mortgage
JP Morgan Chase Bank · 2010 — 2014Evaluated loan requests and documents to ensure accuracy. Approved or denied loans based on established criteria and underwriting guidelines.Product Trainer
Nest Support · 2010 — 2014Facilitated onboarding processes for new hires and provided hands-on support and feedback through floor walk sessions.Credit Consumer Direct / Mortgage Underwriter
null · 2010 — 2014Processed mortgage loan applications, conducted credit investigations using external agencies and internal policies, and identified solutions for customers facing credit issues.Customer Service Representative
Sykes Asia · 2005 — 2010Delivered high-quality service under pressure, utilizing telephone communication to verify customer account information.Sr Billing and Collections Coordinator / Account Receivable Specialist Assistant Lead
nullLed a team to meet performance goals, monitored productivity and quality, provided coaching, and ensured compliance with KPIs, policies, and client standards.Appointment Setter
Purple Cow CleanersScheduled and confirmed client bookings, managed calendars, and maintained communication with prospective customers.Client Manager
Salty Health CenterOversaw client onboarding, tracked insurance documents, followed up on coverage issues, and ensured timely communication.Tenant & Property Manager Coordinator
PinnacleCoordinated property listings, handled tenant inquiries, scheduled inspections, and maintained rental records.Social Media Manager
Flex FuelCreated and scheduled content, monitored engagement, and contributed to marketing strategies to enhance online presence.
Skills & Expertise
Education
- Bachelor of Science in EducationPhilippine Christian University · 2002 — 2005
- Bachelor of Science NursingUniversity of Perpetual Help · 2002 — Present
Interested in this professional?
Sign in as an employer to save this profile or invite Joenalyn J. to a job.
Sign in as an employer