Joeresa A.

Joeresa A. is an accomplished virtual assistant from Negros Occidental, Philippines, with over two years of diverse professional experience across customer service and administrative roles. Her expertise is grounded in her tenure as a Customer Service Representative at Transcom BPO Company, where she excelled in handling complaints, providing solutions, and generating sales leads while managing a team to meet monthly quotas. In her subsequent role as a Secretary at MPV Trucking Services, she honed skills in appointment setting, email management, and document drafting, ensuring organizational efficiency. Proficient in lead generation and graphic design using Canva, Joeresa is adept at creating brand assets and managing CRM systems. She holds a Bachelor of Science in Accountancy from Gordon College, further enhancing her meticulous approach to detail-oriented tasks. Her adeptness with tools such as Google Workspace and Microsoft Office underscores her capability in effectively managing data entry and research tasks.