Joeval C.

Joeval C. is a seasoned professional with extensive experience in the business services industry, particularly in training and quality management at Concentrix. As a Supervisor, Training & Quality, and previously as a Team Leader Trainee - Operations, and a Program Ready Trainer, Joeval has been instrumental in leading teams and developing staff to exceed performance metrics. His expertise includes Team Leadership and Staff Development, where he has effectively managed training program design and delivery. He has a keen focus on Quality Assurance and Performance Monitoring, ensuring process optimization and sustainability through call/process quality evaluation and improvement. Joeval has successfully contributed to creating positive work environments by setting clear goals and objectives, establishing performance expectations, and managing employee attrition and retention. His academic foundation in Business Administration from St. John Paul II College of Davao empowers him with strong analytical and technical skills including data/trend analysis and proficient use of Office 365.