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Joey L. — Mid-Level Sales and Customer Support Specialist from Philippines

Joey L.

Mid-Level Sales and Customer Support Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Joey A. is a customer service and sales expert with over five years of comprehensive experience in sales support, technical troubleshooting, and virtual assistance. She has a proven track record at ResultsCX and FOUNDEVER, where she excelled as an Outbound Sales Representative and Technical Support & Inbound Sales Representative, responsible for driving revenue growth through proactive outreach and exceptional client relationship management. At Hotel Whiskey, Joey's role as a Hotel Reservation Agent and Virtual Assistant showcased her proficiency in managing hotel bookings and guest communications across phone, email, and chat services with precision and professionalism. Her ability to handle high-volume call environments, coupled with strong skills in upselling and cross-selling, handling inquiries, and managing bookings, positions her as a detail-oriented and adaptable professional committed to enhancing customer retention and satisfaction.

Experience

  • Outbound Sales Representative

    ResultsCX · 2024 — 2026
    Executed high-volume outbound calls to both prospective and existing customers to promote subscription services. Kept precise CRM records documenting customer interactions and sales efforts. Recognized opportunities for upselling and cross-selling to enhance revenue per customer.
  • Hotel Reservation Agent / Virtual Assistant

    Hotel Whiskey · 2022 — 2023
    Oversaw hotel reservations, encompassing bookings, cancellations, and modifications with high accuracy. Facilitated guest communications via phone, email, and chat while delivering prompt, professional service. Ensured reservation systems were accurate to prevent overbooking and addressed guest concerns with a solutions-focused approach.
  • Technical Support & Inbound Sales Representative

    FOUNDEVER · 2020 — 2022
    Managed high-volume inbound calls to provide immediate technical support and troubleshooting. Assessed issues and guided customers through clear, step-by-step solutions. Recognized upsell and cross-sell opportunities to augment revenue per call while maintaining accurate CRM documentation of issues and resolutions.

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