Joffrey D.

Joffrey S. is an established IT Service Desk Analyst based in Valenzuela City, currently employed by Insight at Robinsons Cyber Omega in Mandaluyong City. Serving as the initial point of contact for IT-related issues, he manages a range of services from logging and categorizing incidents to tracking requests in compliance with SLA guidelines. Joffrey excels in troubleshooting hardware, software, network, and application issues and is adept at escalating complex problems to higher-level support teams. Previously, he was a Technical Helpdesk Analyst at Nityo Infotech Service Phils. Inc., where he offered B2B support through account unlock and password resets. His skillset includes proficiency in Windows operating systems, Microsoft 365, and VPN & network connectivity. With a vocational background in AutoCAD from the Computer Society of Filipinos International Inc. and an undergraduate education in Computer Science from the Systems Technological Institute, Joffrey combines technical expertise with practical experience to maintain efficient IT operations across diverse environments.