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Johanna P. — Senior Business Development Specialist from United States

Johanna P.

Senior Business Development Specialist

United States 3-6 years 9 USD per hour
Actively lookingNew to Platform
Languages
English
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About

Johanna P. is a seasoned professional with over a decade of experience in business development, customer service, and administrative support. She demonstrates expertise in lead generation, market research, and campaign management, utilizing skills honed at Dreamscape Networks and Outbounders LLC. At Dreamscape, she excelled as a Business Development Specialist, enhancing client engagement through proactive market research and relationship management. Her role as a Campaign & Recruitment Specialist at Outbounders involved leading recruitment processes and managing comprehensive email campaigns. As a Sales Closer for the solar and batteries industry, Johanna effectively engaged with pre-qualified leads, presenting tailored solar solutions and navigating client queries to close deals efficiently. Her technical proficiency with CRM platforms like ConnectWise, Salesforce, and Zoho CRM supports her strategic approach in driving business success. Johanna's background in Virtual Medical Assistance underscores her adaptability in healthcare environments, performing tasks ranging from appointment setting to insurance verification, all while ensuring HIPAA compliance. Based in San Fernando, Cebu, Philippines, she is seeking opportunities to apply her skills in a remote work setting, contributing to organizational growth.

Experience

  • Sales Closer

    Solar and Batteries · 2025 — 2026
    Conducted consultations with pre-qualified leads through phone and various platforms like GHL and Five9. Presented customized solar proposals and financial options while addressing client queries about installation, costs, warranties, and ROI. Guided clients through decision-making, closing deals and ensuring all necessary documentation was completed, while also following up with leads and maintaining CRM records.
  • Business Development Specialist

    Dreamscape Networks · 2019 — 2024
    Oversaw lead generation efforts through email outreach, calls, and appointment settings. Assisted customers in the creation and optimization of websites, which led to improved customer satisfaction. Performed market research to identify new opportunities and enhance client engagement, while maintaining long-term customer relationships that supported business growth.
  • Campaign & Recruitment Specialist / Admin Support

    Outbounders LLC · 2017 — 2019
    Led recruitment initiatives including resume screening, conducting interviews, and evaluating candidates. Performed administrative duties such as research and report preparation. Managed email campaigns and scheduled appointments, while fostering long-term customer relationships that contributed to business growth.
  • Billing / Collection Specialist

    Convergys Cebu · 2014 — 2017
    Handled collections for overdue accounts and resolved billing disputes. Provided retention services and alternative solutions aimed at retaining customers, while maintaining detailed records of customer interactions and payment statuses.
  • Virtual Medical Assistant / SMM / Appointment Setter

    MedSpecialized · 2012 — 2014
    Managed inbound and outbound calls for scheduling, rescheduling, or confirming patient appointments. Oversaw company social media accounts on Facebook and Instagram, responding to comments and messages. Verified patient eligibility and insurance coverage, updating patient records accurately in either the practice management system or EHR. Addressed patient inquiries related to services, appointment details, and basic insurance questions, while coordinating with healthcare providers for scheduling needs and reminding patients of upcoming appointments.

Skills & Expertise

Education

  • Bachelor of Science in Nursing
    STI College Cebu · 2009 — 2012