Johannes W.
Mid-Level IT Support & Systems Administration Specialist
Open to offersNew to PlatformAbout
Johannes W. is a versatile South African IT professional with hands-on experience in IT support, systems administration, networking, and digital operations across sectors such as consulting, technology services, retail, and business solutions. As Director of Support at Studio98 Consulting, Johannes managed a team of five, delivering high-quality service for WordPress websites, Divi customization, SaaS platforms, and CRM systems. He implemented AI agents and workflow automations to optimize efficiency and supervised operational finances, performance analytics, and digital marketing channels including Google Ads and Meta Ads. Previous roles at Awrbit Technologies, Joubert Scholtz Inc, Nashua, and Novasys PTY LTD involved server and network administration, firewall management, hardware and software support, VoIP installations, CCTV setup, and Microsoft 365 administration, consistently ensuring secure infrastructure and reliable client support.
Experience
Director of Support
Studio98 Consulting · 2022 — 2025Led a support team of five, ensuring delivery of high-quality service and compliance with SLAs. Engaged in hands-on technical support focused on WordPress websites and SaaS platforms while monitoring and optimizing KPIs for support operations. Facilitated training in WordPress development, Divi customization, and CRM systems such as GrandCentr.al and RaveRetailer, enhancing team efficiency. Implemented AI-driven solutions through building agents, creating automated workflows, and refining prompt functionalities. Maintained strong client relations via proactive communication and quality assurance processes. Managed ticketing, hosting, security hardening, and project assistance while overseeing operational budgets and strategic planning. Contributed insights to executive decision-making and performed foundational SEO to enhance website visibility.IT Administrator
Awrbit Technologies · 2021 — 2022Delivered desktop and server support for 76 employees while administering and securing Exchange 2016 environments. Managed Fortigate firewall systems ensuring network security.Desktop Engineer
Joubert Scholtz Inc · 2021 — 2021Provided IT support, focusing on troubleshooting, network setup, and system installations. Developed and maintained servers, POS systems, and VoIP solutions. Configured firewalls (pfsense), managed Active Directory, and enforced group policies while handling Microsoft 365 domains and staff training. Troubleshooted hardware and software issues for Roman’s Pizza branches remotely.Solutions Engineer
Nashua · 2020 — 2021Diagnosed and repaired business printers, MFPs, and networked printing systems as a Printer Technician. Installed and configured VoIP systems, SIP trunks, and IP phones, ensuring call quality and stability. Set up and maintained CCTV systems, overseeing camera placement, cabling, and DVR/NVR configuration. Offered day-to-day technical support for hardware, software, and networking issues, minimizing downtime. Assisted in constructing and maintaining server rooms, managing rack installations and cable organization.Desktop Engineer
Novasys PTY LTD · 2018 — 2020Provided comprehensive IT support, resolving hardware, software, and networking issues. Installed and maintained network infrastructure, including routers, switches, and VPN connections. Assisted with server builds, updates, and performance optimization in Windows Server environments. Implemented secure access policies with firewalls while supporting printers and office equipment. Managed the installation and configuration of CCTV systems and supported cloud services, including Microsoft 365 administration. Conducted routine systems monitoring and maintenance to ensure stability and communicated effectively with clients during support.
Skills & Expertise
Education
- Grade 12Hoërskool Dinamika · 2010 — 2014
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