Johara B.
Senior Digital Marketing Specialist
Open to offersNew to PlatformAbout
Johara B. is a seasoned marketing professional with over 11 years of experience spanning digital marketing, SEO content creation, and social media management across industries including e-commerce, SaaS, and international e-publishing. She has managed organic growth initiatives and executed multi-channel campaigns for brands such as eAutoClub, Inc., VIPBox.com, and SleepObrace.com, leveraging AI-assisted content strategies to boost audience engagement and lead generation. Johara’s work history includes supporting remote teams, handling customer success and dispute resolution, and providing CRM platform support for companies in North America, the UK, and Asia. With hands-on expertise in Google Ads, WordPress, and platforms like HubSpot, Shopify, and Zendesk, she has consistently improved brand presence and streamlined marketing operations in fast-paced, digital-first environments.
Experience
Marketing Associate – Social Media
Service Intelligence (eAutoClub, Inc.) · 2025 — 2025Developed and maintained social media channels, employing SEO and hashtag techniques to foster organic growth and enhance audience interaction. Created quality content through a combination of original writing and AI assistance, boosting brand visibility. Aided in various marketing initiatives, such as email newsletters and Google Ads, to improve lead generation and customer engagement. Provided performance reports to the CEO, offering insights for refining marketing strategies.Virtual Assistant – Marketing & Lead Generation
VIPBox.com · 2024 — 2025Implemented focused social media initiatives that enhanced audience interaction and increased brand presence. Conducted personalized outreach campaigns on LinkedIn to generate qualified leads. Optimized administrative processes, contributing to greater team effectiveness.Virtual Assistant – Customer Support & Content Marketing
SleepObrace.com · 2023 — 2024Provided superior customer service through social media channels, addressing inquiries, managing orders, and processing refunds with an emphasis on client satisfaction. Produced and published SEO-optimized product descriptions and articles to elevate website traffic and search engine rankings. Assisted in marketing initiatives and facilitated operational documentation.Customer Success Specialist
SixCollective, Vancouver, CA · 2019 — 2021Delivered effective email and chat support, handling orders and processing refunds. Contributed to an increase in customer satisfaction and generated a significant volume of qualified leads. Assisted in training new employees, streamlining the onboarding process.Administrative Assistant (Part-Time, Ongoing)
Fundamental Changes, UK · 2014 — PresentOffers daily administrative support in a part-time capacity (1 hour per day), facilitating payment processing, providing customer support, and managing author relations for an international e-publishing firm.Freelance Writer
Project-BasedComposed over 300 SEO-friendly articles, product descriptions, and reviews for various clients, focusing on optimizing content for increased traffic and conversions.
Skills & Expertise
Education
- Comprehensive Internet and Web ProgrammingSoutheast Asian Institute of Computer Technology · 2005 — 2007
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