John M.
Mid-Level IT Project Manager
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John Michael B. is a Licensed Mechanical Engineer based in Toledo City, Cebu, with over five years of experience in enterprise IT, systems implementation, and BPO operational environments. As a Project Manager at WeServ Systems International Inc., John Michael B. led multiple concurrent IT and systems deployment projects valued up to ₱50M, managing cross-functional teams and vendors of up to 20 personnel, overseeing project schedules, budgets, stakeholder coordination, and rigorous quality compliance. Previously, as Unit Manager – Team Lead at Concentrix – CVG Inc., he supervised BPO teams of 15–30 staff, driving KPI-based performance and process improvements. At Coca-Cola FEMSA Philippines, he coordinated plant maintenance operations. John Michael B. is adept in SAP, project planning, vendor management, and quality assurance, consistently supporting structured project governance across large-scale business environments.
Experience
Project Manager
WeServ Systems International Inc. · 2021 — 2024Directed the execution of 3–5 concurrent IT and systems implementation projects for enterprise and operational clients, coordinating technical teams and vendors to meet project objectives and schedule requirements. Oversaw resource management, project scope, and schedule adjustments to align with client needs. Handled identification and mitigation of project risks to ensure continuity, while implementing quality standards and documentation processes. Served as a technical liaison among operations, vendors, and clients to support efficient system deployment, and utilized SAP alongside other project management tools for reporting and documentation.Unit Manager – Team Lead
Concentrix – CVG Inc. · 2018 — 2020Supervised BPO teams ranging from 15–30 personnel, managing daily operations, performance monitoring, and workload assignment. Used KPI-driven tracking and root cause analysis to enhance team efficiency and service standards, while initiating process improvements focused on operational reliability and client satisfaction. Developed leadership and decision-making abilities applicable to technical project and team management.Auxiliary Engineer
Coca-Cola FEMSA Philippines · 2017 — 2017Coordinated plant maintenance tasks by organizing preventive maintenance schedules and managing operational documentation. Functioned as the primary point of contact between contractors, maintenance staff, and procurement. Supported equipment monitoring processes and gained familiarity with industrial safety standards and plant maintenance systems.
Skills & Expertise
Education
- Bachelor of Science in Mechanical Engineering with MechatronicsCebu Institute of Technology – University
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