John M.
Mid-Level IT Support Specialist
Open to offersNew to PlatformLanguages
TagalogEnglish
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About
Solution-driven Desk Support Technician with solid knowledge in networks, systems, and hardware. Provides installation, maintenance, troubleshooting, administrative support, and network user management in a multi-site environment. Integrates technical acumen with problem-solving expertise to expand IT operations. Leverages technical support skills with extensive teaching experience, training teams in effective problem resolution and service methods to improve user satisfaction.
Experience
Junior IT Officer
Nutra Tech Biopharma, Inc. · 2019 — 2024Managed IT projects and budget.IT Technical Support
Nutra Tech Biopharma, Inc. · 2014 — 2019Provided training to users on the effective usage of hardware and software.Sales Associate
Rustan’s Supercenter Inc. (Shopwise) · 2013 — 2014Engaged with customers to assist in their purchasing decisions.
Skills & Expertise
Education
- Certificate in Computer TechnicianCavite State University · 2010 — 2013
- Alternative Learning Accreditation and Equivalency Test (ALS)Alternative Learning Accreditation and Equivalency Test · 2006 — 2008
- Elementary SchoolSilang Central Elementary School · 1995 — 2003
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