John R.
Mid-Level Customer Service Associate
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About
John Raymond A. is an experienced Customer Service Associate with extensive expertise gained through roles at PAG-IBIG Fund and Philippine Long Distance Telecommunication. His professional journey as a Customer Service/Sales Specialist between 2016 and 2025 has honed his ability to effectively manage customer-related concerns, including handling Real Estate Sales Inquiries and problem-solving, which has been crucial in driving customer loyalty and satisfaction. Holding a Master's in Public Administration from DMC in Dipolog, Philippines, and a Bachelor's in Psychology from Ateneo de Zamboanga University, John combines his educational background with professional excellence. Across these roles, he consistently delivers personalized assistance facilitated by impeccable skills in Computer literacy and administrative support.
Experience
Customer Service/Sales Specialist
Philippine Long Distance Telecommunication · 2018 — 2025Managed sales inquiries and addressed customer complaints while providing effective problem-solving.Customer Service Associate
Pag-Ibig Fund · 2016 — 2018Handled customer-related concerns and offered administrative support in response to real estate sales inquiries.
Skills & Expertise
Education
- Masters in Public AdministrationDMC, Dipolog, Philippines · 2016 — 2017
- Bachelor of Science in PsychologyAteneo de Zamboanga University · 2011 — 2016
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