Post a Job Free
138 viewsTalent
John C. — Senior Customer Service Representative from Philippines

John C.

Senior Customer Service Representative

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

John Carlo D. is an experienced Admin Assistant with an extensive background in the customer service, real estate, and business process outsourcing industries. With nearly 8 years in customer service roles at companies like TaskUS and Infinit-O, John Carlo D. has managed high-volume chat and call support, team oversight, and quality assurance. Transitioning into virtual assistant positions, he supported U.S.-based firms such as DASH Carolina in contract compliance and market analysis, and Ortsac Capital Group in recruitment and onboarding. At In-House Social, he managed schedule coordination, internal communication, and executive assistance for business operations. His proficiency in Google Workspace, contract management, and tools like Shopify, Zendesk, and Gorgias is complemented by experience in calendar and staff management, video editing, and real estate transaction documentation.

Experience

  • Virtual Assistant (Compliance/Market Analyst)

    DASH Carolina · 2025 — 2026
    Developed PSPs for agents to present to clients. Assisted clients by establishing accounts in the company's main system for easier file access. Managed contract approvals for agents, ensuring completeness and accuracy. Processed agent payout files through email requests. Researched properties for clients using third-party websites. Conducted weekly inbox management to prioritize important emails.

  • Virtual Assistant (Recruiter/Interviewer/Admin Assistant)

    Ortsac Capital Group · 2023 — 2024
    Worked with HR and team leaders to define staffing needs and create job descriptions. Evaluated resumes, identified suitable candidates, and performed initial screenings. Organized and conducted interviews while assessing candidates for qualifications and cultural fit. Made hiring decisions, negotiated offers, and ensured adherence to company policies and labor regulations. Managed the onboarding process for new hires.

  • Virtual Assistant (Executive Administrator)

    In-House Social · 2022 — 2023
    Developed a Google Calendar of Activities for clients, incorporating business coordinators and team members. Offered support to the CEO for internet-related assistance and addressed team needs efficiently. Attended meetings to record the Minutes of the Meeting (MoM) for team reference. Maintained client correspondence files, noting updates in the file index. Assisted inexperienced staff with daily duties. Coordinated weekly schedules for the team and the CEO.

  • Team Leader

    TaskUS · 2020 — 2022
    Exemplified initiative by setting a positive example for team members. Fostered team morale through celebrations of achievements. Promoted interpersonal skills and created a familial atmosphere within the team. Conducted quality assessments selectively, with support from a dedicated QA department. Provided coaching and development opportunities, including constructive feedback and identifying skills gaps. Held daily team huddles to discuss performance and objectives.

  • Customer Service Representative

    TaskUS · 2018 — 2020
    Managed 200-300 chats and 50-100 calls daily, delivering first call/chat resolution to customers for efficient problem-solving. Built rapport with clients through professional communication. Handled customer service inquiries promptly and accurately while anticipating needs. Supported the Supervisor by scheduling meetings, interviewing candidates, and drafting management emails. Acted as supervisor in the absence of the actual Supervisor.

  • Order Desk Specialist

    Infinit-O Manila · 2017 — 2018
    Conducted background checks on 200-250 customers daily and organized the data in Microsoft Excel for streamlined tracking. Prioritized responses to complaints based on urgency. Processed client payments and generated invoices for outstanding balances. Updated customer paperwork to maintain accurate contact records. Facilitated data analysis for senior staff using Excel and Google Sheets. Systematically filed documents for easy retrieval.

Skills & Expertise

Customer ServiceVirtual AssistantCMSAccounts PayableCustomer Service and Admin Support

Education

  • Bachelor of Science in Tourism Management
    STI College, Tanauan, Batangas, Philippines · 2013 — 2017

Interested in this professional?

Sign in as an employer to save this profile or invite John C. to a job.

Sign in as an employer