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John R. — Mid-Level Digital Advertising Campaign Manager from Philippines

John R.

Mid-Level Digital Advertising Campaign Manager

Philippines 6+ years 2500 - 4000 USD per month
Open to offersNew to Platform
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About

John R. D. is a results-driven Campaign Manager with over three years of experience in digital advertising, customer support, and back-office operations, based in Silang, Cavite, Philippines. He has a proven track record in executing and optimizing multi-channel campaigns for global brands like Starbucks, McDonald's, Burger King, Pizza Hut, Dairy Queen, and Highlands Coffee. At Grab Ads, he managed 30-40 concurrent campaigns monthly, optimizing ad budgets ranging from $20K to $100K+ per campaign to maximize ROI. John's analytical skills enabled him to strategize campaigns that increased brand reach by 30-50% and improved conversion rates by 15-25%. Previously at IBEX Global Solutions, he excelled in customer service, handling 80-120 interactions daily for major accounts such as Walmart and Lyft, maintaining high first-contact resolution rates and customer satisfaction. He is proficient in CRM Management using tools like Salesforce and Zendesk, Google Workspace, and Meta Ads training, marking him as a proficient operator in diverse digital environments.

Experience

  • Campaign Manager

    Grab Ads · 2022 — 2025
    Oversaw and enhanced more than 30 digital advertising campaigns per month for global brands such as Starbucks, McDonald’s, and Burger King utilizing CUI, Salesforce, and Google Ad Manager. Managed significant ad budgets, ensuring optimal allocation of funds to maximize ROI. Provided detailed weekly and monthly reports with insights that facilitated continuous campaign enhancement.

  • Email & Outbound Support/Back Office Associate

    IBEX Global Solutions · 2018 — 2022
    Managed a high volume of customer interactions via email, chat, and outbound calls for key accounts like Sam’s Club and Walmart. Ensured customer satisfaction by resolving inquiries professionally while achieving substantial first-contact resolution rates. Played a critical role in reducing escalations and enhancing collaboration between customer service and internal teams.

Skills & Expertise

Digital MarketingCustomer ServiceCRM ManagementAdvertisingPerformance MarketingData Entry Specialist

Education

  • Bachelor of Industrial Technology
    Cavite State University · 2014 — 2018