John C.
Junior Customer Support Specialist
Open to offersNew to PlatformAbout
John Carlo A. is a seasoned Customer Service Representative and Sales Representative with extensive experience in the customer service and sales sectors. With a career spanning roles at GoHealth360 and Foundever, he served as a Customer Health Care Specialist and Travel Specialist, where he skillfully pre-qualified patients for Medicare Advantage Plans and managed comprehensive travel logistics. With a focus on strategic planning and problem-solving, he developed a talent for resolving complex customer inquiries and maintaining professional relationships. As a Sales Representative at Greenwire | VerticalOps, John demonstrated unmatched skills in engaging with potential customers and closing deals, which directly contributed to revenue growth. His educational foundation in Computer Literacy from TESDA and a BSBA from the University of Cebu underpins his customer orientation and adaptability in competitive environments. Fluent in both English and Tagalog, John is committed to leveraging his skills to support business success and achieve organizational goals.
Experience
Customer Health Care Specialist/ CSR
GoHealth360 · 2023 — 2026Pre-qualify patients and confirm eligibility to speak with a License Agent regarding Medicare Advantage Plans. Determine qualification for additional benefits beyond Original Medicare and facilitate warm transfers to License Agents for Medicare Options.Travel Specialist/ CSR
Sykes|Sitel - Foundever · 2021 — 2023Assist customers with flight, hotel, car, and other reservation needs. Foster relationships with travel vendors to secure optimal options for clients. Address customer inquiries and issues with professionalism while managing bookings and organizing travel logistics for individuals and groups.Cashier/ Crew
Chowking · 2023 — 2023Perform cashier duties and assist in various crew responsibilities within the store.Customer Sales Representative
Greenwire | VerticalOps · 2017 — 2021Generate sales by identifying potential customers, presenting products, and closing deals that align with customer needs and business objectives. Highlight product benefits by explaining usage and unique selling points to foster trust and interest among clients. Educate customers on trial offers and serve as a liaison between the company and clients.Retention / CSR
Teleperformance · 2021 — 2021Maintain and enhance customer relationships to encourage satisfaction and loyalty. Address customer concerns related to service cancellations and offer persuasive solutions to retain clients.Sales Associate
G by Guess?Engage with customers to facilitate sales, while addressing inquiries and offering assistance in product selection.Telemarketer
Long P Marketing | CitibankInvolve in telemarketing activities for Citibank, focusing on customer engagement and service promotion to achieve sales objectives.
Skills & Expertise
Education
- High SchoolMandaue City Comprehensive National High School · — — 2009
- ElementaryBanilad Elementary School · — — 2005
- Bachelor of Science in Business AdministrationUniversity Of Cebu-Banilad Campus
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