John C.

John Carlo R. is a seasoned BPO professional with a robust track record of 8 years, excelling in high-stakes industries such as FinTech, Healthcare, and Telecommunications. He demonstrated exceptional prowess as a Subject Matter Expert (SME), expertly managing complex escalations and fraud intake while developing effective Standard Operating Procedures (SOPs). John Carlo's experience spans global remote operations targeting the Australian and UK markets, emphasizing operational efficiency and superior customer satisfaction. At Lizardbear Tasking Inc./TaskUs, he took on a leadership role, handling intricate FinTech disputes and fraud reports with unwavering adherence to compliance standards. His knack for process improvement culminated in streamlined workflows and reduced average handle times. Additionally, John Carlo's tenure at companies like Probe Group Philippines and Continuum Global Solutions involved adept CRM Management using platforms like Zendesk and Salesforce, alongside skills in professional communication and policy/SOP creation. His industry-spanning expertise is further supported by technical proficiency across G-Suite, Slack, and Microsoft tools.