John M.
Senior Customer Support Representative
Open to offersNew to PlatformAbout
John Michael R. is an experienced Customer/Technical Support Representative and Medical Biller with a solid background in managing customer interactions across multiple communication channels like call, email, and chat. With a career spanning several industries including healthcare, retail, social media, and entertainment, he has adeptly provided customer care and technical support, consistently exceeding performance metrics. John has demonstrated proficiency in handling tasks related to Internet, cable, and phone services while delivering upgrades and resolution strategies effectively. His tenure as a Medical Administrative Assistant involved managing patient records and coordinating healthcare services at San Lazaro Hospital. John also contributed to healthcare claims processing and assistance in insurance inquiries in his role as a Revenue Cycle Specialist. His skills in using platforms such as Brightree and Payspan underscore his technical capabilities in enhancing customer satisfaction and operational efficiency.
Experience
Sales Development Representative
QDP · 2025 — 2026Identified and qualified potential customers for the sales pipeline by reaching out to prospects through inbound and outbound calls. Followed up on leads to build relationships and advance them through the sales process.Revenue Cycle Specialist
Tactical Back Office · 2024 — 2025Utilized medical software such as Brightree and other insurance portals. Engaged with insurance providers to determine claims processing status and reasons for denials, ensuring claims were reprocessed, resubmitted, or appealed as needed. Focused on collecting patient responsibility balances and confirming explanations of payments.Customer Support Representative
Partner Hero · 2023 — 2024Handled customer inquiries and issues, providing necessary assistance and resolutions as required.Client Service Associate
TDCX · 2022 — 2023Managed healthcare and retail accounts through multiple contractual-based projects. Achieved performance metrics consistently while adapting quickly to new roles and sharing best practices to improve handling of urgent customer concerns.Customer Experience Specialist
Alta Resources · 2020 — 2022Provided comprehensive support in customer experience initiatives while addressing client concerns and inquiries.Customer Care Specialist
Alorica · 2019 — 2020Supported clients with their social media account management, technical issues, and billing concerns. Assisted with inquiries and transactions while educating clients on platform regulations and issues regarding their ads or accounts.Medical Administrative Assistant
San Lazaro Hospital - Dialysis Center · 2018 — 2019Registered new patients and updated demographic and insurance information while verifying patient eligibility before treatment. Coordinated schedules for dialysis treatment, physician appointments, laboratory requests, and follow-up visits. Assisted with medical records management tasks including document retrieval and electronic filing to support patient care continuity.Technical Service Representative
Transcom · 2019 — 2019Addressed inquiries related to healthcare insurance while providing plan materials and information on plan benefits. Guided customers through health-related needs and the grievance process to ensure effective resolution.
Skills & Expertise
Education
- 2nd Year College Level in Information TechnologyDatamex Computer College · 2014 — 2016
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