John J.
Mid-Level Operations Supervisor
Open to offersNew to PlatformAbout
I have extensive experience in email support, customer service, and customer retention. My responsibilities have included assisting customers with account management, order processing, shipment tracking, product inquiries, service-related concerns, and retention efforts through upselling, cross-selling, and save offers.
I am proficient in handling customer communications through platforms such as Zendesk, Hostinger, HubSpot, GoDaddy, and other similar support systems. I also have experience working with various CRM platforms, including BuyGoods, ClickBank, GoHighLevel (basic), Shopify (basic), Konnektive, Mojo, and Monday.com (basic).
In addition to email support, I have experience in both inbound and outbound calling, including customer service, customer retention, appointment setting, lead generation, and cold calling. My background has allowed me to develop strong communication, problem-solving, and relationship-building skills while maintaining a high level of customer satisfaction.
Experience
Operations Supervisor
DOZ Virtual Agency OPC-Philippines · 2020 — 2026Started as a Customer Service Representative handling email, chat, and phone support. Assisted customers with account management, order processing, shipment tracking, billing inquiries, customer retention, and issue resolution. Promoted to Operating Officer, Responsible for overseeing daily operations, managing teams, handling client relationships, developing business opportunities, implementing processes, monitoring performance, and ensuring quality service delivery. Also oversee lead generation, appointment setting, customer support, virtual assistance, and back-office operations while supporting company growth and client success.Call Center Representative
Callbox Inc.-Iloilo City · 2019 — 2020Handled outbound cold calling, appointment setting, and lead generation for IT service providers, targeting business-to-business (B2B) clients. Identified and qualified prospects, scheduled meetings for sales representatives, and maintained accurate lead information within CRM systems. Engaged decision-makers, introduced IT solutions and managed services, and helped build a consistent sales pipeline through proactive outreach.Cook/Prep
Blazin aZn (food-truck)-Jacksonville, FL · 2018 — 2019Worked in a food truck operation handling food preparation, cooking, and order management in a fast-paced environment. Assisted in daily prep work, ensured food quality and consistency, and maintained efficiency within a limited workspace. Traveled to different locations for daily setups, managed on-site operations, and supported overall serviceAsst. Production Manager
Bento Cafe-Tallahassee, FL · 2016 — 2018Focused on producing and distributing ingredients for a corporate restaurant chain, including sauces and pre-marinated products. Maintained quality control and conducted inventory management to ensure the standard quality of produce and monitor losses during deliveries.Head Chef/Kitchen Manager
Tally Thai & Royal Thai-Tallahassee, FL · 2015 — 2016Managed operation of a local restaurant specializing in fusion Thai sushi cuisine. Oversaw production costs, quality management, and inventory control while adhering to food safety procedures.Asst. Restaurant Manager
Siam Thai and sushi-Tallahassee, FL · 2013 — 2015Ensured the maintenance of ingredient quality and flavor standards in a restaurant focused on authentic Thai and sushi cuisine. Managed kitchen staff and enforced food handling procedures.
Skills & Expertise
Education
- Welding AssociateTulsa Welding School-Jacksonville · 2018 — 2018
- Nursing aide (Associate)Samland Institute of Science · — — 2012
- High school or equivalentmetropolitan school inc.
Interested in this professional?
Sign in as an employer to save this profile or invite John J. to a job.
Sign in as an employer