John R.
Senior E-commerce Supply Chain & Operations Manager
Open to offersNew to PlatformLanguages
English
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About
John R. has carved a distinguished path in the E-commerce Supply Chain and STR Property & Operations Management, building over a decade of experience optimizing operations and enhancing client satisfaction across various industries. With an educational foundation in Hotel & Restaurant Management from PHINMA - Araullo University, John has meticulously developed skills in managing supply chain processes, from inventory tracking to supplier coordination, evident during his tenure as an E-commerce Supply Chain Manager at LH Ecom and his role at BioYouth Labs, where he managed customer support teams to elevate service levels. Additionally, his strategic role at Scrubbed.Net Global Services as a Business Support Officer underscores his expertise in streamlining processes through data-driven insights. John's proficiency in platforms like Shopify and HubSpot, along with tools like Monday.com and Slack, has enabled him to lead cross-functional teams, optimize workflows, and enhance client experiences while aligning operational goals with business strategies to achieve revenue growth and operational excellence.
Experience
E-commerce Supply Chain Manager
LH Ecom · 2024 — 2026Oversaw e-commerce supply chain operations, handling order processing, fulfillment coordination, inventory tracking, and supplier communication across multiple stores. Developed centralized tracking systems using Google Sheets to enhance order visibility and efficiency. Engaged with suppliers and fulfillment partners to address shipping challenges and ensure accurate order dispatch. Analyzed order flow and delivery performance to identify issues and implement improvements. Standardized SOPs for order management and issue resolution, improving team consistency and efficiency.Junior Member Success Associate
Function Health · 2025 — 2026Served as a senior contact for customer interactions across SMS, email, chat, and phone, delivering high-quality support. Led customer consultations and escalated complex issues to ensure timely resolutions. Conducted investigations into product problems by collaborating across teams to drive resolutions. Managed issue tracking to maintain accountability and visibility.Business Support Officer | Account Manager
Scrubbed.Net Global Services, Inc. · 2024 — 2025Led a team including bookkeepers and virtual assistants, promoting optimal performance and alignment with objectives. Provided operational leadership by addressing escalations and coaching team members. Conducted training sessions to enhance skills and improve customer satisfaction. Optimized internal processes and documented SOPs to increase service efficiency. Analyzed client feedback to identify improvement opportunities.E-commerce VA | Customer Support Manager
BioYouth Labs · 2022 — 2024Managed executive calendars, coordinating meetings and appointments for effective time management. Developed spreadsheets, reports, and databases to ensure accurate data tracking. Supervised a team of customer service agents to address inquiries and complaints promptly via email, phone, and chat. Handled order management on platforms like Shopify and Amazon, ensuring timely shipping. Facilitated internal collaboration to enhance customer support processes and maintain product listings across sales channels.After Hours Guest Experience & STR Property Manager
Vacation Rental Pros · 2023 — 2024Directed after-hours guest support for a portfolio of over 30 short-term rental properties on platforms such as Airbnb and Booking.com. Acted as the main point of contact for guest issues during evenings and weekends. Coordinated with cleaning and maintenance teams to manage urgent property concerns. Handled guest incidents and payment disputes, ensuring efficient problem resolution. Maintained operational readiness by monitoring property turnovers and maintenance updates.Business Development Manager | Client Success Manager
Octfolio | Part of ALS Limited · 2023 — 2024Built strong client relationships by managing various accounts and providing ongoing post-sales support. Conducted strategic alignment calls with executives to ensure solutions met client objectives. Delivered customized solutions through research on client performance and industry challenges. Maintained CRM data and collaborated on operational enhancements to improve service quality.Executive Virtual Assistant & Venue Administrator
D’Vine Grace Vineyard · 2022 — 2023Handled incoming calls and event information inquiries, ensuring smooth communication. Conducted sales calls to assess client needs and coordinate venue tours. Managed email correspondence to enhance scheduling and client experience. Utilized CRM systems to track interactions and support sales goals.Business Development Manager | Account Manager
Sales Hunters · 2020 — 2022Executed B2B sales processes, including lead generation and contract negotiations, driving sustained revenue growth. Managed client meetings to present solutions and renew contracts, fostering strong engagement. Served as the primary contact for clients, ensuring timely responses to inquiries and enhancing trust through effective communication.Senior Sales Representative
Service Source · 2019 — 2020Developed and maintained relationships with key clients to secure sales revenue. Utilized cold-calling and referrals to identify potential customers. Explored growth opportunities within existing client relationships to achieve sales targets.Technical Sales Representative
Sutherland Global Services · 2017 — 2019Provided customer support during payroll software installations, promptly resolving technical issues. Demonstrated problem-solving skills by recommending solutions for product-related challenges.SME | Team Leader
C3/Customer Contact Channels · 2015 — 2017Led resolutions for complex customer complaints and escalations, applying strong problem-solving and empathy. Acted as a senior point of contact for high-volume inquiries, reinforcing professionalism and service excellence. Documented case outcomes and prepared performance reports to enable continuous service optimization.
Skills & Expertise
Education
- Bachelor of Science in Hotel & Restaurant ManagementPHINMA - Araullo University