John E.
Mid-Level Operations Coordinator
Open to offersNew to PlatformAbout
John E. is a seasoned Operations Coordinator and Customer Support specialist with over 8 years of experience in supporting US-based clients and managing remote teams. In his current role at InstaCarfix, he led a team, spearheading mechanic onboarding and service coordination to optimize operations and maximize customer satisfaction. As a Sourcing Specialist, John coordinated schedules and provided real-time support, enhancing service efficiency. At Your Words Have Power and SparkBizOps, he excelled as a Lead Generation Specialist, conducting prospect research and managing B2B campaigns, which boosted team efficiency. His technical prowess is further demonstrated in his past role as a Tier 2 Technical Support Specialist at Telstra, where he resolved escalated issues and supported frontline agents. John holds an undergraduate degree in Computer Engineering and is pursuing a Bachelor of Applied Science in Information Technology. His expertise in CRM management and process improvement highlights his dedication to operational excellence.
Experience
Operations & Sourcing Team Lead
InstaCarfix · 2026 — 2026Led the sourcing and operations team in the onboarding of mechanics, scheduling, and coordinating services. Managed technician allocation daily according to service demand and availability. Acted as the main escalation point for issues related to scheduling, platform, and service coordination. Enhanced operational workflows for more efficient service delivery. Oversaw team performance and provided coaching to boost productivity.Sourcing Specialist
InstaCarfix · 2024 — 2026Coordinated schedules for mechanics and customer service appointments on internal operational platforms. Offered real-time support for access, login issues, and platform functionality. Addressed system and application-related concerns to reduce service interruptions. Communicated service details and scheduling updates between customers and mechanics. Kept accurate records of mechanic availability and service activities.Lead Generation Specialist
Your Words Have Power (Part-Time) · 2022 — 2023Conducted prospect research and lead qualification for B2B campaigns. Created targeted prospect lists using LinkedIn, online research, and database tools. Supported outreach workflows and updated CRM records to assist lead generation efforts. Maintained relationships with qualified prospects and contributed to campaign execution.Lead Generation Manager
SparkBizOps (Part-Time) · 2022 — 2023Oversaw an outbound lead generation team while monitoring campaign performance. Managed prospecting campaigns across various client accounts. Introduced workflow improvements to enhance team efficiency and consistency. Coordinated activities related to lead qualification and CRM management.Account Manager
Ocean Drive: Boat Parties & Nightlife · 2021 — 2023Handled customer communications via email and social media. Coordinated client bookings alongside event scheduling and customer inquiries. Maintained customer records while supporting administrative tasks related to sales. Assisted with managing calendars and overseeing event coordination.Tier 2 Technical Support Specialist
Telstra powered by TTEC · 2017 — 2020Resolved escalated technical support issues and aided frontline support agents. Diagnosed technical challenges related to connectivity, software, and devices. Maintained comprehensive documentation while ensuring adherence to quality standards. Delivered customer support while achieving service and resolution targets.
Skills & Expertise
Education
- Bachelor of Applied Science in Information Technology - System AdministrationBYU–Pathway Worldwide · — — 2027
- Bachelor of Science in Computer Engineering (Undergraduate Studies)Cavite State University · — — 2016
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