John N.

John N. is a detail-oriented professional specializing in non-voice and back-office support, with over three years of experience in content moderation, policy compliance, data verification, and email-based customer support for global accounts. He has consistently achieved high performance metrics, including 98% accuracy and 95% attendance adherence, thriving in high-volume, deadline-driven environments. With a strong ability to work independently, John excels in following complex policy frameworks, making him well-suited for remote, asynchronous roles. His expertise encompasses content moderation, where he reviews high volumes of video and image content against policy guidelines, and data support, involving data entry verification and account management for financial services. As a former content moderator and email support agent at Alorica, John has dealt with escalated customer inquiries through email and maintained rigorous process adherence to ensure policy compliance and KPI success. Fluent in English, Tagalog, and Cebuano, he possesses strong written communication skills tailored for email and chat-based customer interactions. With experience from companies like Teleperformance and Concentrix Daksh, John is equipped with the skills needed for effective customer service in the streaming and financial services industries.