John D.
Senior Operations Manager
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John P., an accomplished hospitality and operations professional, currently serves as the Operations Manager at Marcian Garden Hotel in Zamboanga City, Philippines. His journey with the hotel began as a consultant, leading to his swift promotion within a family-operated business known for its flagship property, Palacio del Sur, which has garnered prestigious ASEAN Tourism Standards Awards. Over the years, John P. has honed extensive skills in hotel operations management, consistently demonstrating adeptness in departments such as Food & Beverage, Housekeeping, and Front Office across renowned institutions like Al Ain Palace Hotel, UAE. His career trajectory includes critical roles such as the Rooms Division Manager and Operations Manager, where he was responsible for implementing an HACCP system, making the hotel the first in Abu Dhabi to be certified. John P.'s comprehensive experience also spans to Grand Midwest Express Hotel and UAE Money TT LLC, illustrating his versatile capability in multi-department coordination, personnel management, and effective strategic implementation to enhance operational performance.
Experience
Operations Manager
Marcian Garden Hotel · 2023 — PresentInitially joined as a consultant and subsequently advanced to Operations Manager, directly reporting to the Chief Executive Officer at this family-run hotel with 65 guest rooms.Rooms Division Manager
Al Ain Palace Hotel · 2010 — 2019Oversaw the daily operations of the hotel, managing various departments including Food & Beverage, Housekeeping, and Front Office, while producing monthly reports for the General Manager.Front Office Manager (Acting Operations Manager)
Grand Midwest Express Hotel Apartment · 2010 — 2010Handled responsibilities for the Front Office Department, serving as Acting Operations Manager during the tenure.Office Manager
UAE Money TT LLC · 2010 — 2010Coordinated overall operations for UAE Money TT, managing human resources and contributing to marketing efforts targeting the Chinese community.Personnel Manager
Al Ain Palace Hotel · 2008 — 2009Managed personnel functions, contributing to the overall operations of the hotel.Operations Manager/Rooms Division Manager
Al Ain Palace Hotel · 2001 — 2007Initially appointed as Duty Manager, steadily progressed to cover Room division duties, along with Food & Beverage and Housekeeping management, ensuring efficient hotel operations.Front Office Receptionist/Cashier
Crowne Plaza Hotel · 1996 — 2000Welcomed and assisted guests, managed the check-in and check-out processes, ensuring a satisfactory experience.Purser
Carnival Cruise Lines · 1994 — 1995Coordinated with US immigration officers for paperwork completion and addressed customer inquiries to determine suitable offerings.Waiter (P/T)
Do & Co Catering Company · 1992 — 1994Gained experience in food and beverage service while ensuring customer satisfaction.Waiter (Industrial Training)
Eurest Restaurationsbetribsges MBH · 1993 — 1993Engaged in practical training as part of an International Course in Hotel Management, facilitating cross-departmental communication.Front Office Manager
Hotel Lanka Oberoi · 1991 — 1991Led a team of over 50 staff members, ensuring high standards of customer service and efficient operations across departments.
Skills & Expertise
Education
- Diploma in Hotel ManagementMODUL
- Human Resources ManagementEmirates College of Technology
- Lobby and Front Office OperationsOberoi School of Hotel Management
- A Level (equiv.)General Certificate of Education – Advanced Level
- O Level (equiv.)General Certificate of Education – Ordinary Level