John L.
Junior Customer Service Representative
Open to offersNew to PlatformAbout
John L. C. is a highly motivated professional with a keen focus on customer service, political economy, and grassroots leadership. His career includes effective roles at Concentrix and Foundever, where he adeptly resolved customer inquiries, maintaining high satisfaction scores. At Kaya Natin! Youth, he demonstrated exceptional leadership as Chapter Chairman and Youth Campaign Lead, orchestrating large-scale community outreach and mobilizing over 100 volunteers in Manila and Sta. Mesa. Academically distinguished, John achieved Highest Honors with a strong proficiency in English, evidenced by his EF SET C1 Advanced certification. His technical acumen is highlighted by his proficiency in MS Office, complemented by strengths in public speaking and governance-centric policy research. John's commitment to youth engagement is further exemplified by his leadership roles in Kaya Natin! Youth and the Angat Scholar program, where he orchestrated initiatives to boost youth participation in governance.
Experience
Chapter Chairman
Kaya Natin! Youth · 2025 — 2026Organized and led chapter activities, engaging over 24 youth members in civic and leadership programs. Established partnerships with schools, local organizations, and government units to enhance youth engagement initiatives. Planned and implemented community outreach projects benefiting 2,500 individuals.Customer Service Resolution I
Foundever · 2025 — 2025Managed customer inquiries and resolved concerns through phone communication, delivering information regarding products and services. Sustained high customer satisfaction scores while achieving performance targets. Recorded interactions and escalated complex cases when necessary.President
Youth Campaign Lead - Sta Mesa · 2025 — 2025Oversaw campaign operations in Sta. Mesa, mobilizing 98 volunteers for community-based initiatives. Facilitated town hall meetings and dialogues with 250 residents regarding governance and accountability. Coordinated voter education efforts, reaching 1,550 households about candidate platforms and advocacy.Project Head for Youth Sector
Angat Scholar PUP · 2024 — 2025Directed youth-centered initiatives under the Angat Scholar program, collaborating with student leaders to implement advocacy campaigns for education and leadership development. Organized workshops addressing youth engagement in governance, while managing planning and evaluation of projects.Customer Service Representative I
Concentrix Inc. · 2024 — 2024Addressed customer inquiries and resolved concerns via phone, effectively providing product or service information. Maintained high customer satisfaction scores and ensured compliance with performance targets. Documented interactions and escalated complex issues as needed.Member
Youth on the Rock · 2024 — PresentParticipated actively in youth-centric faith-based programs and community outreach initiatives.
Skills & Expertise
Education
- Humanities and Social Sciences, WITH HIGHEST HONORSGateways Institute of Science and Technology · — — 2024
- Bachelors of Arts in Political Economy, UndergraduatePolytechnic University of the Philippines
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