John P.
Mid-Level E-commerce Project Manager
Open to offersNew to PlatformAbout
John Paul C. O. is an accomplished Project Manager with a rich background in managing and optimizing Amazon growth initiatives. At Amazon Growth Lab, he led cross-functional teams in driving data-driven strategies to enhance sales and brand visibility, ensuring that all projects aligned with business goals. Prior to this, he served as a Project Manager III at My Amazon Guy, where he coordinated between internal teams like SEO, PPC, and Brand Management to meet client expectations. His experience extends to Athena, where he provided comprehensive administrative support as an Executive Partner, enhancing executive operations. Furthermore, at Concentrix, John Paul was responsible for overseeing team operations and driving performance improvements as an Operations Team Leader. His journey in the industry began with roles at TELUS International Philippines Inc., where he honed his skills in client relations and team development, showcasing his capacity to lead teams effectively and strengthen organizational quality standards. He holds a Bachelor of Science in Accountancy from St. Vincent De Ferrer.
Experience
Project Manager
Amazon Growth Lab · 2025 — 2026In this role, I led Amazon growth initiatives, coordinating cross-functional teams and implementing data-driven strategies to enhance sales and brand visibility. I managed campaign planning, analyzed key metrics for opportunity identification, and worked with stakeholders for timely project delivery. Additionally, I optimized workflows and addressed operational challenges while supporting listing optimization and compliance.Project Manager III
My Amazon Guy · 2024 — 2025As Project Manager, I served as a central liaison between internal teams such as SEO, PPC, Design, and Brand Management, as well as clients. My focus was on ensuring timely completion of deliverables that aligned with client objectives and met MAG’s quality standards.Executive Partner
Athena · 2023 — 2024I provided extensive administrative support to executives, managing their schedules, appointments, and travel arrangements to facilitate efficient daily operations. My role also involved preparing documents, including creating and proofreading reports and presentations, while ensuring the organization and accessibility of filing systems.Operations Team Leader
Concentrix · 2022 — 2023In my position, I oversaw daily operations, setting goals, assigning tasks, and monitoring team progress. I coached and mentored team members, addressing concerns and ensuring compliance with company policies, quality standards, and client requirements.Sr. Seller Support Associate
Amazon · 2021 — 2022I was responsible for managing complex seller inquiries and effectively resolving escalated issues. This involved addressing account management concerns, policy violations, product listings, and customer feedback while maintaining a high level of seller satisfaction.Operations Team Leader
Datamatics · 2020 — 2021My duties included ensuring compliance with company policies and quality standards, while facilitating communication between team members and management to address any emerging issues.Operations Team Leader
TELUS International Philippines Inc. · 2017 — 2020I excelled in a fast-paced environment, providing administrative support and demonstrating strong organizational and interpersonal skills. I was committed to continuous improvement, effectively motivating staff while ensuring maximum productivity and resourcefulness in project completion.Sales Coach
TELUS International Philippines Inc. · 2017 — 2017I communicated daily, weekly, and monthly performance metrics to clients and managed operational action plans. I implemented a recognition program that enhanced employee morale while providing performance feedback to agents.Mentor
TELUS International Philippines Inc. · 2016 — 2017I led a team of Customer Service Representatives, providing effective feedback and support, and served as a subject matter expert on product knowledge.Front Line Associate
TELUS International Philippines Inc. · 2015 — 2016In this role, I acted as a Front Line Customer Care associate, handling mobility, internet, phone line, and Internet Television services while booking sales.Customer Care Associate
STARTEK Philippines · 2014 — 2015As a pioneer Sales Associate for AT&T, I provided technical support and handled customer service calls as a senior Call Center Agent.
Skills & Expertise
Education
- Bachelor of Science in AccountancySt. Vincent De Ferrer
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