John A.
Senior Operations Analyst
Open to offersNew to PlatformAbout
John A. Q. is a seasoned Operations Analyst with over 6 years of experience in the insurance and BPO sectors, renowned for enhancing data accuracy and optimizing backend processes. Based in Legazpi City, Philippines, John specializes in workflow automation using GoHighLevel, providing robust support in virtual environments. At ARCH Global Services, Inc., he significantly improved the quality of stakeholder reports by cleansing and standardizing data, collaborating with cross-functional teams to streamline workflows. John's tenure at Optum Global Solutions and Manulife Data Services, Inc. underscores his capability in financial reconciliation, insurance application processing, and maintaining high data-entry standards. Proficient in tools like Microsoft Office, Google Workspace, and QuickBooks, he also adds value in areas such as SEO content support and social media assistance.
Experience
Operations Analyst
ARCH Global Services, Inc. · 2023 — 2026Analyzed bordereaux and operational datasets to generate accurate reports for stakeholders regarding claims and policy decisions. Enhanced data quality through validation, cleansing, and standardization, which minimized reporting errors. Recognized trends and discrepancies in operational data, providing insights to assist in claims and policy determinations. Collaborated with cross-functional teams to optimize workflows, enhancing reporting efficiency and turnaround times.Recovery Resolution Analyst
Optum Global Solutions · 2023 — 2023Calculated overpayments for insurance and patients, ensuring prompt and precise refunds. Reconciled accounts for providers to eliminate credit balances, maintaining accurate financial records. Enhanced the accuracy of accounts receivable by updating records for invoicing integrity.Application Coordinator
Manulife Data Services, Inc. · 2020 — 2023Reviewed and processed insurance applications to ensure completeness, accuracy, and compliance with regulations. Achieved high standards in data entry and indexing accuracy, even within strict deadlines. Directed end-to-end case flows from intake to underwriting approval, ensuring cases remained organized and audit-ready.Operations Support Associate
Manulife Data Services, Inc. · 2019 — 2020Processed insurance data according to quality and compliance standards. Addressed email inquiries while effectively prioritizing multiple tasks in a fast-paced environment. Conducted classification and validation of data with a consistently high level of accuracy.
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