John M.
Mid-Level FinTech Dispute Investigator
Open to offersNew to PlatformAbout
John Mark S. is an experienced Customer Support Specialist and Dispute Escalations Investigator with a focus on the FinTech and real estate industries. At TaskUs and Concentrix, he managed financial dispute investigations, professional correspondence regarding account security, and fraud prevention, consistently handling high-volume digital workflows in fast-paced, sensitive environments. His background includes direct virtual assistance for real estate property management at Estella Pro Inc., where he oversaw administrative support, scheduling, and client coordination. John Mark S. effectively applies his FinTech dispute investigation, MS Office expertise, and basic web development and programming knowledge to complex digital workflows. His credentials are supported by further studies in accounting fundamentals, software engineering, and hospitality management.
Experience
Customer Support Representative & Dispute Investigator
TaskUs · 2024 — 2025Performed detailed investigations into financial disputes, necessitating strong analytical skills and attention to detail. Handled professional correspondence related to sensitive financial information and resolutions. Ensured meticulous record-keeping and audit trails in a dynamic environment.Customer Support Representative
Concentrix · 2023 — 2024Oversaw high-volume digital communications for a specialized FinTech account, emphasizing account security and fraud prevention. Managed rapid-response chat and email interactions alongside thorough investigative tasks to safeguard user assets and uphold company integrity.Virtual Property Manager Assistant
Estella Pro Inc. · 2022 — 2022Delivered virtual support for property management tasks, including scheduling and coordinating operations. Handled administrative responsibilities to facilitate effective property listings and maintain client communication.Event Coordinator / Food Service Professional
Ceso Catering Services · 2018 — 2019Managed event logistics and flow, ensuring that high-pressure situations remained well-organized and maintained a professional atmosphere.
Skills & Expertise
Education
- BS Hospitality and Management (Studies)Access Computer College
- BS Computer Science (Studies)Asian Institute of Computer Studies
- Software Engineering (2.5 Years Completed)CIIT College of Arts and Technology
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