John J.

John S. is an experienced Customer Service and Claims Specialist who has demonstrated proficiency in financial recovery, client relations, and administrative support within the finance and customer service industries. At Sagility Philippines, John managed over 50 financial recovery accounts daily, maintaining a 98% accuracy rate while meeting strict SLA targets. He collaborated with accounting and claims departments, streamlining check reissuance processes and reducing turnaround times by 30%. His expertise extends to Google Workspace, CRM systems, and meticulous data documentation. Additionally, John contributed to E Management Agency as a chat support representative, applying sales skills and teamwork to surpass targets and build strong client relationships. His achievements are backed by accolades for quality and productivity in claims processing.