John G.
Senior Technical Support Specialist
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John G. is a seasoned Technical Support Specialist with over 20 years of experience specializing in troubleshooting hardware and software issues, as well as managing customer accounts. His expertise spans delivering high-volume support through phone, email, and chat, ensuring superior customer satisfaction. John effectively merges technical problem-solving skills with a sales-driven mindset, consistently identifying upsell opportunities to bolster revenue growth. His recent endeavors include AI voice recording and transcription for speech recognition and NLP training, showcasing his adaptability in innovative fields. John's proficiency extends to CRM Systems, AI Voice Recording, Multi-Speaker Transcription, and NLP Training. Throughout his career, he has held pivotal roles in companies like Camplux, LingoTribe, and Bioscience Solutions LLC, contributing to marketing execution and client engagement. A fluent English and native Filipino speaker, John holds a Bachelor of Science in Business Administration from the University of Makati.
Experience
Technical Support & Customer Communication Specialist
Camplux / Eccotemp Systems LLC · 2018 — 2025Handled 50–80+ interactions daily through phone, email, and chat, translating technical problems into user-friendly communication. Participated in troubleshooting and account management while contributing to revenue generation through upselling.AI Language Trainer / Transcriptionist
LingoTribe · 2025 — 2025Produced over 100 AI voice recordings with a focus on tone, pacing, and consistency. Ensured a high level of transcription accuracy for challenging multi-speaker audio and supported the development of speech recognition and NLP training datasets.Account Specialist / Data Researcher
Bioscience Solutions LLC · 2019 — 2020Performed data research and handled client communication across various platforms while assisting sales operations for manufacturers and end-users.Service Desk Analyst
DXC Technology · 2017 — 2018Managed incident tickets, providing hardware and software troubleshooting support. Delivered remote assistance and escalated issues in accordance with SLA.Senior Process Executive
Cognizant Technology Solutions · 2015 — 2017Oversaw ticketing systems and addressed Active Directory-related issues, providing structured remote support and managing escalations.Tier 2 Technical Consultant
Sutherland Global Services · 2012 — 2015Delivered advanced troubleshooting and account support, also identifying sales opportunities to enhance the customer experience.Sales & Marketing Roles
Integrated Building Solutions, E-Prime Business Solutions, Puratos Philippines, JFM Telecoms, San Miguel, Standard Chartered Bank, Rustan’s · 2004 — 2012Established a strong communication, sales, and customer interaction foundation. Led marketing strategies, client presentations, and managed accounts while gaining early expertise in data handling and reporting.
Skills & Expertise
Education
- Bachelor of Science in Business AdministrationUniversity of Makati