John C.

John Carlo C. is an experienced Customer Service Representative with a background in the retail and office solutions industries. At Amazon's Retail Department and Eastville Citywalk, he provided professional phone and email support, efficiently assisting customers with inquiries, order tracking, returns, refunds, and product issues. Skilled in handling high-volume customer interactions using Zendesk and Salesforce, John Carlo maintained accuracy and met key performance metrics including response time and customer satisfaction. In his part-time role at 1800 Office Solutions, he applied SEO techniques such as keyword research, content optimization, and on-page SEO to improve product listing visibility and search performance. John Carlo is proficient with Google Docs and Google Sheets for documentation and data management, and adapts quickly to new customer support and CRM platforms.