JOHN M.

John Michael G. C. is a seasoned professional in customer support and technical troubleshooting, possessing over five years of experience across various operational channels. In his role at ContactPoint360, he excelled as a Customer Service Representative, enhancing operational efficiency for over 500 daily deliveries by resolving 95% of issues on first contact. At CTC BPO Inc., he served as a Technical Support Engineer I, achieving 98% SLA compliance and reducing repeat incidents by 30% through collaboration and strategic problem-solving. Earlier at iResponse Business Solutions, he improved customer satisfaction by 15% as a Quality Analyst. His advanced proficiency in Salesforce CRM, Meraki Dashboard, and Max InContact reflects his technical acumen, while his transcription work at Office Partners 360 highlights his detail-oriented nature. John Michael G.'s industry-spanning roles underscore his capability to deliver superior customer experiences and drive process efficiencies.