John R.

John R. is a seasoned Customer Service Representative with over three years of experience in the BPO industry. Specializing in customer support and sales, he is adept at using CRM tools for effective lead generation. John's career includes roles at Sutherland Tarlac and [24]7.ai Philippines, where he excelled in handling inbound and outbound calls, resolving customer concerns, and processing online orders. His expertise extends to providing email and chat support, assisting customers with payment processing, and managing order timelines. Educated with a Bachelor's degree in Computer Science from New Era University, John continually enhances his skills, evidenced by his certifications from the Freelance Academy and The VA Bar, focusing on virtual assistance and social media marketing. His comprehensive skill set includes proficiency in call handling systems such as Avaya and Five9, and experience with order processing systems.