John M.
Junior IT Support Specialist
Open to offersNew to PlatformAbout
John M. is an enthusiastic professional with a Bachelor's degree in Information Technology from Cagayan State University. With a robust foundation from his on-the-job training as an IT Support at BPO Alorica in San Nicolas, he excelled in managing software installations and operating system setups, ensuring that systems were up-to-date, secure, and efficient. He adeptly handled logging and tracking technical issues through a ticketing system, and provided user support by troubleshooting problems, enhancing overall system performance. In addition, his freelance experience in 3D Printing and Design highlights his ability to produce customized 3D designs that meet client specifications through comprehensive management from consultation to delivery. His current role at IPXPRESS Business Center in Lipa City includes coordinating shipments and managing inventory, demonstrating his versatility and commitment to operational excellence.
Experience
Freelance – 3D Printing and Design
null · 2025 — 2026Produced and printed custom 3D designs, focusing on quality to meet client specifications. Managed the entire process from client consultation to final output, ensuring clear communication throughout. Operated and maintained 3D printing equipment to deliver consistent quality in output.Customer Service Agent
IPXPRESS Business Center · 2026 — PresentAssisted clients with local and international shipping transactions by assembling, packing, and securing boxes for safe transport. Coordinated with corporate support to address deliveries, delays, and customer-related inquiries. Maintained an organized inventory of shipping materials and monitored shipment status, providing customers with regular updates.IT Support (On-the-Job Training)
BPO Alorica · 2025 — 2025Managed software installations and operating system configurations, ensuring that all systems were secure and up-to-date. Utilized a ticketing system to log and track technical issues for prompt resolution. Conducted routine maintenance of systems, including updates to software and drivers. Provided technical support to users by troubleshooting and offering basic guidance, which contributed to improved system performance and user productivity.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyCagayan State University · 2021 — 2025
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