John F.

John F. is a dedicated and adaptable BPO professional with four years of experience providing support to U.S. and Australian clients across the healthcare, financial services, utilities, and B2B retention industries. Known for his strong communication and relationship-building skills, he excels in customer service, appointment scheduling, and sales support. As a Subject Matter Expert at EXL, he handled auto and home insurance, improving team performance through coaching. At Tsd Global, he worked as a Retention Specialist, managing client accounts to ensure continued satisfaction. His role as a Billing Specialist at TSI involved analyzing electric consumption and providing solutions. John also served as a Fraud Specialist at Foundever, handling fraud checks with sensitivity to financial data. His early career as an Executive Consultant at Teleperformance focused on managing appointment scheduling and insurance inquiries. His educational background includes a Bachelor of Science in Psychology from the National Teacher’s College.