John M.
Senior Operations Specialist
Open to offersNew to PlatformAbout
John M., an accomplished Operations Specialist based in Sta. Rosa, Laguna, brings over 11 years of experience to the table, marked by significant achievements in customer service, financial services, and contact center operations. His tenure at Capital One Philippines as a Senior Operations Representative saw him deliver exemplary support to both consumer and small business banking clients, ensuring impeccable quality and compliance. His skills in resolving customer issues, technical troubleshooting, and performance metrics management are complemented by his competence in SQL, Python, and Cisco networking fundamentals. Prior to this, at TeleTech Customer Management Inc., John honed his abilities in service inquiries and technical support across high-volume environments. His educational background in Computer Technology from the Asian Institute of Computer Studies, combined with multiple Cisco certifications, solidifies his technical prowess, making him a valuable asset to his industry.
Experience
Senior Operations Representative
Capital One Philippines · 2015 — 2026Provided customer support to both consumer and small business banking clients in a fast-paced contact center. Addressed account, service, and operational inquiries while adhering to quality and compliance standards. Evaluated customer issues and offered effective solutions to enhance satisfaction. Supported the onboarding and development of new hires and team members.Customer Service Representative
TeleTech Customer Management Inc. · 2011 — 2014Delivered customer service and technical assistance through inbound interactions. Handled service inquiries and troubleshooting requests according to established company guidelines. Upheld high service quality standards and customer satisfaction metrics.
Skills & Expertise
Education
- Computer TechnologyAsian Institute of Computer Studies (AICS) · 2009 — 2011
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