John P.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
John R. is a seasoned Customer Service Representative with over seven years of experience supporting clients in healthcare, telemedicine, retail, transportation, and financial services sectors. His recent roles include assisting patients with appointment coordination, EHR management, and complaint resolution at Laser Vascular Center and Bellagio Foot and Ankle in Phoenix, AZ, as well as providing remote customer and provider support for AZOVA BP CORP’s telehealth operations. John also excelled as a Subject Matter Expert and Team Lead at AZpired Inc, overseeing taxi/cab dispatch and agent performance. Throughout his career, he has demonstrated proficiency in CRM software, records maintenance, and account management, ensuring efficient processes and compliance with company and regulatory requirements.
Experience
Healthcare Customer Service Representative
Laser Vascular Center and Bellagio Foot and Ankle · 2025 — 2026Responded to inbound patient calls, addressed complaints with professionalism, and escalated issues when appropriate. Scheduled, modified, or canceled appointments, coordinated referrals and specialist visits, and confirmed provider availability. Managed appointment reminders, sent refill and referral requests, and ensured all patient, employee, and company data remained confidential and compliant with company policies and regulations.Customer Service Representative
AZOVA BP CORP · 2022 — 2024Assisted customers and patients through email, phone, and chat channels. Facilitated online appointment booking for Telemedicine and Telehealth visits, supported providers with their applications, and managed information extraction from Indeed and appointment bookings. Assigned patients to appropriate providers based on appointment type.Customer Service Representative/Subject Matter Expert/Team Lead
AZpired Inc · 2016 — 2021Handled customer service responsibilities for retail and taxi/cab dispatch accounts, later advancing to Subject Matter Expert and Team Lead roles overseeing agents in the taxi/cab segment.Customer Service Representative
ePerformax Contact Centers and BPO · 2011 — 2012Received inbound customer calls regarding credit and debit card accounts and managed billing-related inquiries and issues.
Skills & Expertise
Education
- AB I.SXavier University - Cagayan de Oro, Misamis Oriental · — — 2008
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