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John K. — Mid-Level Operations & Automation Specialist from Philippines

John K.

Mid-Level Operations & Automation Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

John K. is a General Manager at Pawa Insurance Group with over six years of experience in customer service, workflow optimization, and team leadership. He is skilled in overseeing daily operations, managing client communications, and enhancing CRM automation using platforms such as GoHighLevel and ActiveCampaign. John's proven capabilities in email marketing, lead management, and process streamlining are leveraged across a range of industries. His expertise extends to managing virtual teams and supporting business growth through tech-driven strategies. In addition to his role as a General Manager, he has been a Virtual Assistant at Watthub Renewables Inc. since 2022, contributing as a data entry specialist and in creating marketing content. John is proficient in using Canva for content creation, scheduling analytics for social media, and is well-versed in Microsoft Office Suite and Google Workspace. His educational background includes Human Resource Development Management studies at the University of San Jose-Recoletos.

Experience

  • GENERAL MANAGER

    PAWA INSURANCE · 2022 — Present
    Ensure high client satisfaction and seamless service delivery by overseeing daily operations. Generate and manage insurance quotes for various policies, including auto, home, business, and rental insurance. Develop and execute email campaigns while creating social media content using Canva. Maintain client communication and schedule appointments to guarantee accurate service fulfillment. Lead automation projects aimed at optimizing workflow and enhancing efficiency.
  • VIRTUAL ASSISTANT

    Watthub Renewables Inc · 2022 — Present
    Serve as a data entry specialist, compiling utility bills for solar proposals. Create marketing content, including flyers and social media posts. Conduct appointment setting via email and manage tasks assigned to other virtual assistants.

Skills & Expertise

Education

  • BSBA-HUMAN RESOURCE DEVELOPMENT MANAGEMENT (INCOMPLETE)
    University of San Jose-Recoletos · 2014 — Present
  • Degree not specified
    University of San Jose-Recoletos · 2010 — 2014

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