John N.

John Nicoli R. is an experienced Operation Associate and Customer Service Representative with over six years of expertise supporting remote, high-volume environments in the cleaning services, insurance, and call center industries. At Homeaglow, he managed 50–80 daily inquiries, coordinated cleaner schedules, and handled real-time dispatch to ensure timely service. His background includes resolving escalations, maintaining CRM records, and optimizing appointment bookings. In the insurance sector with AFNI, John Nicoli R. processed billing, payments, and customer inquiries, while at Concentrix (SiriusXM), he excelled in inbound billing and payment support. He utilizes CRM systems, booking management, and data entry to maintain high standards of accuracy and client satisfaction across diverse roles.