John D.
Senior IT Support Engineer
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About
John D. is an experienced IT Support Engineer with over 10 years of hands-on expertise supporting operational IT environments within the financial services, real estate, and technology sectors in the Philippines. At Golden Legacy Financing Corporation, he manages end-to-end IT support, including IMAC activities, asset procurement, and vendor management, utilizing the Microsoft 365 Global admin environment, network troubleshooting, and Jira ticketing systems. His background at Rockwell Land Corporation and Microbase Incorporated reflects an emphasis on troubleshooting hardware and software, providing technical support onsite and remotely, and maintaining technologies for board meetings and enterprise applications such as ERP systems. John D. consistently delivers IT solutions across multi-site operations and collaborates with cross-functional teams to ensure seamless business continuity.
Experience
ICT Support Specialist/Engineer
The Golden Legacy Financing Corporation · 2023 — PresentExecuted IMAC (Install, Move, Add, and Change) tasks for hardware and software across various departments. Provided troubleshooting support for hardware, software, and network issues while managing day-to-day IT operations. Oversaw procurement, inventory, documentation, and vendor relations regarding IT assets. Utilized Jira Ticketing system for ticket management, facilitated Microsoft 365 Global Administrator tasks including managing user accounts and security policies, and delivered on-site IT support for equipment setup and configuration.Senior IT Operations Associate
Rockwell Land Corporation · 2018 — 2023Handled executive concerns and facilitated corporate board meetings by setting up projectors and LED screens for significant events. Provided standard desktop and laptop installations for client deployments and offered technical support through phone, remote troubleshooting, and onsite assistance. Managed the Active Directory system for user account maintenance and ensured the functionality of meeting equipment including iPads and projectors. Maintained the PaperCut application for centralized printing, created support tickets via Kaseya, and trained end-users on new technologies.Onsite Engineer (IT Helpdesk) dedicated to Rockwell Land Corp
Microbase Incorporated · 2017 — 2018Served as the initial point of contact for clients requesting technical assistance, addressing issues through phone and email communication, as well as onsite support. Conducted remote troubleshooting using the Kaseya ticketing system and identified solutions based on client-reported issues. Provided technical support for software, hardware, and networks, executed data backup and restoration, and installed and configured operating systems. Instructed end-users on new technology setups.Technical Engineer
Globis Inc. · 2015 — 2017Delivered technical services to clients, responding promptly to requests via phone, email, and in-person. Conducted repairs and configured printers, ensuring proper functionality, and trained users in understanding Epson printer operations. Collected information from clients to identify product issues and reported service outcomes to management while addressing client concerns.
Skills & Expertise
Education
- Bachelor of Science in Computer EngineeringInformatics International College Diliman- Philippines · — — 2012
- SecondaryHigher Ground Baptist Academy · — — 2008
- PrimaryHigher Ground Baptist Academy · — — 2004
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