John D.

John Daniel V. is a seasoned professional in Guest Experience and Property Management with over four years in the short-term rental and customer service sector. At RKPM, he expertly managed daily operations for multiple short-term rental properties, ensuring seamless guest experiences from booking to checkout. John coordinated a remote team comprising virtual assistants, cleaners, and maintenance personnel to guarantee timely property turnovers and readiness. He is adept at utilizing platforms such as Airtable and Cloudbeds for managing bookings and operational workflows, and has successfully maintained listings across major platforms like Airbnb, Booking.com, and Expedia. In previous roles, including at Smiles by Vervent Philippines and Teletech Dumaguete, he handled high-volume guest communications and managed booking calendars, demonstrating a keen acumen for sustaining high guest satisfaction in fast-paced environments.